User abuse is any violation of the User Abuse Policy . Some examples include cursing, botting, scamming, and hacking. Common violations of our Terms of Use are detailed in the table below. The User Abuse Policy  is a guideline used by our Game Masters (GMs), and stricter penalties may be given as deemed necessary by a GM.Please note that the duration of a disciplinary action is based on the severity of the violation, and repeated violations will incur additional suspension times, up to and including a permanent account ban.

If you receive disciplinary action, you may file one Customer Support ticket appealing this action. At this point, a final judgment is made by an Arbiter and will not be reversed. An Arbiter is a specially trained GM who reviews and will verify the evidence against the account. If you suspect your account has been wrongfully banned and you would like to appeal the disciplinary action, please file a ticket through our Support page.

Common Policy Violation Examples

Participating in the following activities will result in disciplinary action. Disciplinary action is based on GM discretion, and may include a Permanent Ban from our games. Please note that this list does not include all Terms of Use violations:

Offense	Examples
Advertising	Advertising hacks and hacking websites.
	Promoting other websites or products
Botting	Using a macro, third-party program, or physical method to play the game in a repetitive manner
GM Impersonation	Impersonating a Nexon employee
Using Hacking Tools	Using a third-party program or using illegal means to play the game in a manner that is not intended by the creators
	Sharing, buying, and selling of hacking programs or methods
Misconduct and/or Harassment	Behavior and/or language inappropriate for given game
	Buying or selling items, gold, or accounts for real life money
	Trading an account for in-game currency
Griefing	Playing game outside of creator's intended purpose with direct intent to harass other players
Inappropriate Name	Names that are sexual, racist, vulgar, or otherwise against the Terms of Use. Nexon reserves the right to change a player’s name at any time
Employee Harassment
	Persistent insults or abuse of a GM or Nexon employee
Account Sharing	Giving out password or personal information
Modding	Modifying the game files to play the game in a manner that is not intended by the creators
Exploiting	Partying and taking advantage of a hacker’s exploit